1. Buyer Policy
Industralink serves verified businesses only. Buyers must:
- Comply with eligibility requirements for regulated products.
- All orders are verified and approved before processing.
- Pricing may vary based on volume, supplier, and logistics.
- Partial payments may be required, with the balance due prior to delivery.
- Buyers must inspect goods upon delivery and report any issues within 48 hours.
- Buyers are responsible for ensuring compliance with local regulations and import/export laws.
2. Safe Order Policy
- Only verified suppliers are allowed on the platform.
- All orders are monitored for compliance, quality, and timely delivery.
- Products undergo inspection and verification before shipment.
- Shipments are insured and professionally packaged.
- Buyers receive real-time tracking and delivery updates.
- Industralink mediates any disputes between buyers and suppliers.
- Cancellation or modification is allowed before production/shipment confirmation.
3. Payment Policy
- Accepted payment methods include bank transfers and approved B2B channels.
- Partial deposit is usually required; balance is payable prior to delivery or as agreed.
- All transactions are secure and encrypted.
- Buyers receive official invoices and payment documentation for every transaction.
- Late or incomplete payments may result in order suspension or cancellation.
4. Refund & Return Policy
Returns are only accepted for:
- Damaged goods
- Defective products
- Non-compliance with specifications or regulatory requirements
Claims must be submitted within 48 hours of delivery with supporting evidence. Industralink will review and mediate returns to ensure fair resolution. Refunds are processed once claims are validated and verified.
5. Security & Privacy Policy
- All buyer and business information is stored securely and encrypted.
- We do not sell or share personal/business data except with:
- Verified logistics partners
- Approved payment processors
- Legal authorities (if required)
- End-to-end encryption protects all communication and transaction data.
- Buyers and suppliers must keep pricing and trade data confidential.
- Unauthorized sharing of sensitive information may result in account suspension or legal action.
6. Shipping & Delivery Policy
- Industralink coordinates logistics through trusted, insured partners.
- Estimated delivery times are provided but may vary due to customs, weather, or force majeure.
- Buyers receive tracking numbers and updates for all shipments.
- Goods are professionally packaged to prevent damage.
- Any delivery issues must be reported within 48 hours for resolution.
7. Customs & Regulatory Compliance
- Buyers are responsible for complying with local import/export regulations, taxes, and duties.
- Industralink assists with documentation but is not liable for non-compliance by buyers.
- Certain restricted or regulated products require buyer eligibility verification.
- Buyers must obtain necessary permits for regulated goods.
8. Dispute Resolution Policy
- Industralink acts as a mediator between buyers and suppliers.
- Disputes must be documented with evidence and submitted promptly.
- If unresolved through mediation, disputes are governed by Malaysian commercial law.
- All parties must provide accurate documentation and cooperate in good faith.
9. Membership Policy
- Membership provides benefits such as early product access, exclusive deals, and dedicated agents.
- Members must adhere to platform rules, ethical standards, and all policies.
- Industralink reserves the right to suspend membership for policy violations.