Help
At Industrialink, we understand that global sourcing requires clarity, speed, and trust. Our Help Centre is designed to guide you through every stage of your purchasing journey — from product enquiries and pricing to secure payments, safe delivery, and after-sales support. Whether you are a first-time buyer or a long-term partner, our support team is always ready to assist you with reliable solutions, transparent communication, and professional coordination.
Q1 How does Industrialink prevent scams and fraud?
We only work with verified suppliers and monitor all transactions.
Q2 Are suppliers background-checked?
Yes. All suppliers undergo strict verification.
Q3 Can I track my shipment?
Yes. You receive tracking updates from dispatch to delivery.
Q4 What if my order is delayed?
We provide real-time updates and resolve issues with logistics partners.
Q5 What if my goods arrive damaged?
Report within 48 hours and we will investigate.
Q6 Are shipments insured?
Yes. All shipments are handled by insured partners.
Q7 Do you handle customs and export documentation?
Yes. We assist with compliance and paperwork.
Q8 How do you ensure product quality?
Through supplier audits, documentation checks, and inspections.
Q9 Can I cancel or change my order?
Changes are allowed before production or shipment confirmation.